Return & Refund Policy

Last updated: May 25, 2026

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• Be returned within 30 days of delivery
• Be in its original condition with all tags attached
• Not be worn, altered, or show signs of use
• Include all original packaging and accessories

 

How to Request a Return

To initiate the return process, please contact our support team at support@feroxio.shop. We will respond to your request within 1–2 business days with further instructions.

Refunds

Once we receive your returned item, we will inspect it to ensure it meets the eligibility conditions. If approved, a refund will be processed within 5–7 business days. Please note that refunds will be issued to the original payment method through Shopify Payments. Bank processing times may vary, and it may take a few extra days for the refund to appear in your account.

Late or Missing Refunds

If you haven't received a refund within the specified timeframe, please check your bank account or contact your bank to see if the refund is pending. If you are still unable to locate the refund, please reach out to us at support@feroxio.shop so we can assist you further.

Exchanges

We only offer exchanges for defective or damaged items. If you received a faulty item, please contact our support team, and we will guide you through the exchange process.

Return Shipping

The customer is responsible for paying return shipping costs. For orders over $75, we recommend using a trackable shipping service to ensure the safe return of your item.

Contact Us

If you have any questions or concerns about our return and refund policy, please don't hesitate to contact us at support@feroxio.shop. We're here to help.